Orders & Shipping
How long does shipping take?
We offer standard and express shipping Australia-wide. Standard shipping typically takes 3–7 business days. Express shipping arrives within 1–3 business days.
Do you ship internationally?
Yes, we ship to select international destinations. International orders generally take 7–14 business days. Shipping costs and any applicable duties are calculated at checkout.
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking number. You can use this to track your parcel via our courier's website.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for items in their original, unworn condition with all packaging intact. Please contact us at hello@novella.com.au to initiate a return.
Can I exchange an item?
Yes, exchanges are available subject to stock availability. Please reach out to us within 14 days of receiving your order.
Products & Materials
What metals do you use?
Our jewellery is crafted in 14K and 18K gold, 925 sterling silver, and gold vermeil. All stone details are noted on individual product pages.
Are your diamonds and gemstones certified?
Yes, our diamonds and moissanite stones are sourced from reputable suppliers and certified where applicable. Certification details are available on request.
How do I care for my Novella jewellery?
Store your jewellery in the pouch or box provided, away from moisture and direct sunlight. Remove jewellery before swimming, exercising, or applying perfume. Gently clean with a soft, dry cloth.
Other Questions
How do I contact Novella?
You're welcome to reach us at hello@novella.com.au. We aim to respond to all enquiries within 1–2 business days.